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Town and Country Policies |
| Telephone Orders |
| Telephone orders can be placed between the hours 9am
and 5pm weekdays. When calling to place a telephone order
please have the product ID numbers you would like to purchase
so one of our sales agents can place your order quickly.
To place a telephone order please call: 706-632-8280. |
| Fax Order |
| Orders can be placed by fax to the following number:
706-632-1988. When placing a fax order please include
billing info, shipping info, item description, item number,
item name and quantity you would like to order. If you
have a sales agent you are working with please include
his or her name on the fax as well. You can download
our fax order form here. |
| Sales Tax |
| Sales tax is only applied to the residents of Georgia.
When products are order online or being shipped your local
counties tax will apply in Georgia. When delivery or pickup,
Fannin county or Gilmer county tax will apply. |
| Refund Policy |
Customer satisfaction is very important to us here at
Town and Country Furniture. We strive to deliver the best
product at a competitive price. If you receive a product
that has been damage during shipping we will replace that
product at no charge as long as we were notified within
5 days after merchandise has been received. Some products
we will require you to ship back to us to return to the
manufacture.
If you are not satisfied with the merchandise you purchased
from our site, we will refund your money excluding the
actual shipping and insurance fees incurred while shipping
your package. The shipping and insurance fees incurred
when returning your merchandise will not be reimbursed
by Town and Country Furniture unless the items (s) you
are returning are damaged. If your package was originally
shipped for free the actual shipping cost will be subtracted
from your refund. Insurance must be purchased to cover
the full price of the merchandise that is being returned.
A return authorization code must be obtained from us before
the merchandise can be returned. This number must be written
on the outside of the package in order for us to accept
your return. If there is no return authorization number
written on the package then the delivery of your return
package will be refused and shipped back to you. The merchandise
must be adequately packed before returning merchandise.
Please email us before returning merchandise to obtain
the correct address for your package. If the returned
package is shipped to the wrong address or to the wrong
distributor an extra shipping charge my be subtracted
from the customers refund (Please email us before returning
merchandise). Refunds my be issued by check or credit
card reimbursement. Returns must be made within 20 days
after merchandise is received or the delivery of the package
will be refused and returned back to the customer. Due
to health regulations, some merchandise such as bedding,
linens, comforters, sheets, pillow cases, and toilet seats
can not be returned if taken out of the original package.
Custom order, special order, clearance products, close-outs
products, discounted items, gift certificates and bulk
orders are non refundable. When accepting delivery for
antler chandeliers, please inspect the chandelier carefully
before accepting it from the freight company. If you accept
the chandelier and later notice the chandelier is damage
you will be responsible for any damage or claims. Items
that are returned will be subject to a 25% restocking
fee. |
| Canceled Orders |
| A 5% fee my be charged for any canceled order. The purpose
of this fee is to recover bank charge fees related to
the transaction. This fee will not apply to any returned
merchandise or merchandise a customer receives in damage
condition. |
| Customer Service |
Customer service telephone number: 706-632-8280
Email: service@tccabinfurniture.com |
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